Ecolodge La Pluma Salento

Terms, General Conditions of Contract and House Rules
Last updated: November 2026

This document sets out the General Terms and Conditions and the House Rules that govern the booking, the contracting of accommodation services and the stay at Ecolodge La Pluma Salento (hereinafter, “The Ecolodge”). By making a booking, entering our premises or using our website, you acquire the status of “Guest” or “User” and expressly accept, freely and without reservation, each and every one of the clauses set out herein.

1. Legal Capacity and Mandatory Registration

To contract the services of The Ecolodge, the User must be of legal age (18 years) under Colombian law and have sufficient legal capacity to enter into a contract.

In accordance with Article 22 of Law 2068 of 2020 (Colombia's Tourism Law), every person entering the hotel is required to complete the digital or physical Hotel Registration Card (TRH). Every Guest, whether Colombian or foreign, must show a valid original identity document (Colombian ID card, Foreigner ID card or Passport with the corresponding entry stamp).

2. Rates, Taxes and Payment Guarantees

  • Rate Policies: The prices published on our website are subject to change depending on the season, occupancy and current promotions. Rates are formally confirmed when the booking process is completed.
  • Taxes (VAT): Under Colombian tax regulations, accommodation rates are subject to Value Added Tax (VAT) applicable to residents of the country. Non-resident foreigners who meet the legal requirements for tax exemption (tourism stamp from Migración Colombia) are exempt from this tax on the basic accommodation service only.
  • Security Deposit: The Ecolodge reserves the right to request a credit card as guarantee or a cash deposit at Check-in to cover possible additional charges, complementary services or unforeseen damage.

3. Changes, Cancellation and “No Show” Policies

To confirm an online booking, a 50% deposit of the total is paid. The remaining balance is paid at reception at check-in.

  • Flexible rate: the booking can be cancelled or changed free of charge up to seventy-two (72) hours before the arrival date. If cancelled after that or if the Guest does not show up (No Show), the first night will be charged as a penalty.
  • High season (Christmas, New Year, Holy Week, public holidays or special events): cancellations must be made fifteen (15) days in advance to avoid charges. Later cancellations or no-shows incur a charge of 50% to 100% of the total booking, depending on the notice date.
  • Procedure: to cancel or change your booking, write to us on WhatsApp at +57 318 646 5212 or by email at nb1306889@gmail.com. Phone cancellations are not valid unless confirmed in writing; keep your cancellation confirmation.
  • Force majeure: in cases such as natural disasters, serious medical emergencies or government restrictions that prevent travel, management may consider exceptions upon presentation of supporting official documents.

4. Operating Hours (Check-in and Check-out)

  • Check-in (Arrival Time): Formally set from 14:00 (2:00 PM). Early Check-in is strictly subject to room availability on the day of arrival and may incur additional charges set by management.
  • Check-out (Departure Time): Formally set until 11:00 (11:00 AM). The Guest must hand over the room in good condition and return the keys or access cards. Late Check-out after the set time, without prior written authorization from reception, will incur a penalty equal to 50% of the room's daily rate, and 100% if it goes beyond 15:00.

5. Coexistence Rules and House Regulations

To safeguard the peace and safety of our whole community, the Guest agrees to respect the following rules:

  1. Quiet and Rest Hours: A mandatory period of absolute silence is established between 22:00 (10:00 PM) and 07:00 (7:00 AM). The use of speakers, musical instruments or loud devices that disturb other guests' rest is prohibited.
  2. Smoke-Free Policy (100% Tobacco-Free Spaces): In strict compliance with Resolution 1956 of 2008 of the Ministry of Social Protection, it is strictly forbidden to smoke traditional cigarettes or cigars, or to use electronic cigarettes or vaporizers inside the rooms, balconies and enclosed common areas of The Ecolodge. Failure to comply with this rule will result in an automatic financial penalty of $150 USD (or its equivalent in Colombian pesos) to cover the costs of deep cleaning and textile deodorizing of the room.
  3. Visitors and Unregistered Guests: For security and immigration-control reasons, people who are not part of the original booking are not allowed into the room areas without express authorization from reception. Every visitor must register at the front desk with their identity document.

6. Protection of Minors and Sexual Exploitation (Prevention)

MANDATORY LEGAL NOTICE: Ecolodge La Pluma Salento firmly rejects and actively reports any form of exploitation, pornography or sexual abuse of children and adolescents. In strict compliance with Law 679 of 2001 and Law 1336 of 2009, The Ecolodge will not allow the entry or accommodation of minors who are not accompanied by their parents or legal guardians duly accredited by a Birth Certificate and notarized authorization. Any suspected violation will be reported immediately to the competent authorities (Tourism Police and ICBF).

7. Liability for Damage, Deterioration and Missing Items

The Guest who holds the booking will be directly and jointly liable for material damage, breakages, permanent stains or missing items affecting the infrastructure, furniture, linen (sheets and towels) or decoration of the room or common areas, whether caused by carelessness, intent or negligence on their part or that of their companions. The Ecolodge will assess the replacement value of the affected items and the corresponding charge will be made automatically to the guarantee credit card or to the deposit balance.

8. Safekeeping of Valuables and Limitation of Liability

The Ecolodge has security systems and safes in the rooms for the safekeeping of personal valuables, cash, passports, jewelry or electronic devices.

In accordance with the Colombian Civil Code, the Ecolodge shall assume no liability whatsoever for the loss, misplacement or damage of valuables, money or other belongings that have not been formally deposited under documented custody in the main office safe, nor for events arising from force majeure, fortuitous events or the Guest’s own negligence.

9. Environmental and Sustainability Policy

Ecolodge La Pluma Salento operates under strict principles of sustainable tourism and ecological conservation of the Coffee Cultural Landscape. The Guest agrees to make rational, moderate and conscious use of drinking water and electricity. Likewise, bringing in, trading or possessing protected wild flora and fauna is strictly prohibited (Law 1333 of 2009).

10. Jurisdiction and Applicable Law

This contract is governed entirely by the laws of the Republic of Colombia. Any dispute, disagreement or claim arising from the fulfilment, interpretation or execution of these terms and conditions will be submitted to the competent judges of the Colombian jurisdiction, with the city of Armenia, Quindío, established as the legal and contractual domicile.

11. Consumers Residing in the European Union

If you are a consumer habitually resident in the European Union, the choice of Colombian law does not deprive you of the protection afforded by the mandatory provisions of the law of your country of residence. Please note that, under Article 16(l) of Directive 2011/83/EU, the 14-day right of withdrawal does not apply to accommodation services booked for a specific date or period; cancellations and changes are governed by the cancellation policy described in these terms. For any complaint you can write to us at nb1306889@gmail.com.